Management is a very subtle process. What we do and what we don’t do, for that matter, are not always obvious. We have blind spots about some of the things we do, and there are other things we believe we are doing when, in fact, we are not.Managers quite unintentionally do things that undermine their
With all the concern about voluntary turnover, including the separation costs, recruitment and retraining costs, and lost productivity, often overlooked is the really huge but largely unmeasurable cost associated with customers who go away and don’t come back. For many companies, trying to provide quality service to their customers is akin to fighting a bush fire with a bucket brigade. Employees turnover so fast that they can
